Refund Policy
01 Introduction
This Refund Policy outlines the refund and cancellation terms for all products and services offered by Arb Digital, operated by Arbsbuy LLC (United States), through arbdigital.agency.
We offer two types of engagement, each with its own refund terms: Digital Marketing Services (monthly retainers) and Project-Based Services (web design and app development). Please read the relevant section carefully before engaging a service.
For all refund requests, contact us at [email protected]. We respond within 3 business days.
02 Digital Marketing Services
Arb Digital offers the following monthly digital marketing services on a month-to-month basis:
SEO Services, Local SEO, Technical SEO, E-commerce SEO, Enterprise SEO, Link Building, Google Ads Management, Facebook & Instagram Ads, YouTube Advertising, Content Marketing, Email Marketing, Copywriting, Affiliate Marketing, Social Media Marketing, Web Design & Development (ongoing retainer), WooCommerce Management, Reputation Management, and App Development (ongoing retainer).
Cancellation Policy
✅ You may cancel any monthly service at any time with 30 days written notice sent to [email protected]. Cancellation takes effect at the end of the current billing cycle. No penalty or cancellation fee applies.
Refund Terms
❌ Monthly service fees are non-refundable once work has commenced for that billing period. If you cancel mid-month, you retain access to the service and all deliverables for the remainder of the paid period. No partial refunds are issued for unused days within a billing cycle.
Exception — Service Not Delivered
If Arb Digital fails to commence or deliver the agreed service within the stated timeframe through no fault of the client, a full refund of the affected billing period will be issued. Refund requests under this exception must be submitted within 14 days of the missed delivery date.
Advertising Spend
💳 Paid advertising budgets (Google Ads, Meta/Facebook, YouTube, etc.) are paid directly to the advertising platforms through your own ad accounts and are separate from our management fees. Ad spend is non-refundable by Arb Digital, as those funds are paid to the platforms, not to our agency. You own your advertising accounts; we operate them under standard manager access only.
03 Web Design & App Development Projects
One-time project services — including web design & development, WooCommerce store development, and mobile app development — follow a milestone payment structure.
Payment Structure
- 30% Deposit — Due before work begins. Covers initial planning, research, wireframing, and resource allocation.
- 40% Mid-Project — Due upon reaching the agreed mid-project milestone (design approval or development checkpoint).
- 30% Final Payment — Due upon delivery of the completed project.
Refund Terms by Stage
| Project Stage | Deposit (30%) | Mid-Payment (40%) | Final (30%) |
|---|---|---|---|
| Before work begins | ✓ Refundable | Not yet paid | Not yet paid |
| After work begins | ✗ Non-refundable | Not yet paid | Not yet paid |
| After mid-milestone | ✗ Non-refundable | ✗ Non-refundable | Not yet paid |
| After final delivery | ✗ Non-refundable | ✗ Non-refundable | ✗ Non-refundable |
If a project is cancelled by the client after work has commenced, any work completed to date will be delivered to the client. Hours worked will be invoiced at an agreed rate, up to the value of the next unpaid milestone.
04 Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Monthly digital marketing service fees for a billing period already commenced
- The 30% initial deposit for project-based services once work has begun
- Milestone payments for completed and delivered project work
- Third-party advertising spend (Google Ads, Meta Ads budgets) — these are paid directly to the advertising platform and are not refundable by Arb Digital
- Domain registration, hosting, or third-party software fees paid on behalf of the client
- Rush or expedited service fees
05 How to Request a Refund
To request a refund, follow these steps:
Email [email protected]
Use the subject line: "Refund Request — [Your Order/Invoice Number]"
Include the following information
Full name, email address used for purchase, order/invoice number, product or service name, and reason for refund request
We will respond within 3 business days
We will confirm whether your request meets the refund criteria and inform you of the next steps
Refund processed to original payment method
Approved refunds are returned to the original Stripe or PayPal account used for purchase within 5–10 business days
06 Refund Processing Time
- Review & Approval — We respond to all refund requests within 3 business days
- Stripe Refunds — Processed within 5–10 business days. Funds appear in your bank account depending on your bank's processing time (usually 3–5 additional business days)
- PayPal Refunds — Processed within 3–5 business days. Funds are returned to your PayPal balance immediately, or to your bank/card within 5–7 business days depending on payment method used
- Refunds are only issued to the original payment method used at the time of purchase. We cannot issue refunds to a different payment method or account
07 Chargebacks
We encourage you to contact us at [email protected] before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly and directly without the need for a formal dispute.
If a chargeback is filed without prior contact and the purchase does not meet our refund criteria, we reserve the right to:
- Dispute the chargeback with documented evidence of service delivery
- Immediately suspend access to all purchased products and services associated with the account
- Recover any associated chargeback fees from the client
Filing a fraudulent chargeback for a product or service that was delivered as agreed may constitute fraud and be reported to the relevant authorities.
08 Changes to This Policy
Arbsbuy LLC reserves the right to update this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date on this page. We will notify active clients of material changes via email. Continued use of arbdigital.agency or our services after changes constitutes acceptance of the updated policy.
09 Contact Us
For all refund requests and related enquiries:
Refund Requests — Arb Digital
Email: [email protected]
Subject line: Refund Request — [Order/Invoice Number]
Response time: Within 3 business days
Legal Entity: Arbsbuy LLC — United States of America
Also see our Terms & Conditions and Privacy Policy.
